Factory to Home Privacy Policy
Factory to Home Privacy Policy
Welcome to use factory to home services and products! Your trust is very important for the factory to home mini program developed and operated by Hunan Hunter Technology Development Co., Ltd. ("we"). We understand the importance of personal information to you, and we will take corresponding security measures in accordance with legal requirements to do our best to protect your personal information.
Before using our products and/or services, please carefully read and understand the Factory to Home Privacy Policy ("this Privacy Policy"), especially the terms highlighted in bold, to ensure that you fully understand and agree before starting to use. We hope to explain to you through this privacy policy how we collect, use, save, share, and transfer this information when you use our products and/or services, as well as the ways we provide you with access, update, delete, and protect this information. If you have any questions during the reading process, you can consult us through the contact information in this privacy policy.
Your agreement to the privacy policy indicates that you have understood the basic functions provided by the application and the necessary personal information required for its operation, and agree to the corresponding collection and use. However, it does not mean that you have separately agreed to enable extension functions, process non essential personal information, and process sensitive personal information. We will seek your consent separately based on your actual use.
This privacy policy will help you understand the following content:
1、 Definition
2、 How do we collect and use your personal information
3、 Regarding the use of cookies and similar technologies
4、 How do we share, transfer, and publicly disclose your personal information
5、 How do we protect and save your personal information
6、 Your personal information rights
7、 Personal information protection for minors
8、 Notification and Revision
9、 How to contact us
1、 Definition
1.1 Personal Information: Various information related to identified or identifiable natural persons recorded in electronic or other forms, excluding anonymized information.
1.2 Sensitive personal information: Once leaked or illegally used, personal information that can easily harm the personal dignity of natural persons or endanger personal and property safety includes biometric identification, religious beliefs, specific identities, medical health, financial accounts, travel trajectory information, as well as personal information of minors under the age of fourteen.
1.3 Deidentification: refers to the process in which personal information is processed so that it cannot identify a specific natural person without the use of additional information.
1.4 Anonymization: refers to the process in which personal information cannot be processed to identify specific natural persons and cannot be restored.
2、 How do we collect and use your personal information
2.1 When you use our products/services, we need/may need to collect and use your personal information, including the following two types:
1) To achieve the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
2) To provide you with additional features of our products and/or services, you may choose to individually agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the desired functional effects, which will not affect your use of our basic functions.
2.2 We would like to remind you that we are committed to creating a diverse range of products and services to meet your needs. Due to the wide variety of products and services we offer to you, and the specific range of products/services chosen by different users may vary, the basic/additional functions and the corresponding types and scope of personal information collected and used may vary. Please refer to the specific product/service functions. We will only collect and use your personal information for the following purposes:
2.2.1 The situation where you need to authorize us to collect and use your personal information: Our products and/or services include some core functions, which include the necessary functions for realizing online shopping and ensuring transaction security. We may collect, save, and use the following information related to you in order to achieve the above functions. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These features include:
1) The necessary functions for online shopping:
User registration:
You first need to register an account to become a user of this mall. When you register, you need to provide us with at least your personal nickname, profile picture, and phone number. Your account name is your default nickname. You can modify and supplement your gender, birthday, and real name authentication related information, all of which belong to your account information. The additional account information you provide will help us provide you with a better shopping experience, but if you do not provide these additional information, it will not affect the basic functions of your online shopping.
Product information display and search:
In order to help you quickly find the products you need, we may collect device information (including device model, operating system version, device settings, and device environment) for your use of our products and/or services. We will also use your personal information in order to continuously improve and optimize the above features. You can also search to accurately find the goods or services you need. We will keep your historical search content to avoid duplicate input. Please note that your search keyword information cannot independently identify your identity and does not belong to your personal information. We have the right to use it for any purpose; Only when your search keyword information is used in combination with your other information and can identify your identity, during the combined use period, we will treat your search keyword information as your personal information and protect it in accordance with this privacy policy along with your search history. We may obtain other information about you that is reasonably necessary for providing services and improving service quality, including the relevant information you provided when contacting customer service, the questionnaire response information you sent us when participating in the survey, and the relevant information you provided when interacting with our affiliated companies or partners. We may associate the information collected from your various devices so that we can provide you with consistent services on these devices. You can also choose to browse and search for products and services by category on the product display page. We also provide you with options in the search results that are not specific to personal characteristics, such as sorting by price or sales volume. You are aware and agree that we will push you any commercial push that you may be interested in. If you do not wish to receive the commercial push we send you, you can contact customer service to request cancellation.
Additional purchases and sharing:
During your browsing of the Factory to Home mini program, you can choose to add products to your shopping cart and share product/service information with third parties through the functional components we provide. During your use of the above functions, we will collect service log information, including your records of adding shopping carts and sharing history, to achieve the above functions and other clearly stated purposes. You can view or manage your add purchase information in the shopping cart.
Placing an order:
When you are ready to settle the items in your shopping cart, we will generate an order for you to purchase that item. You need to fill in at least your recipient's name, shipping address, and mobile phone number in the order. The order will also include the order number, information about the goods or services you purchased, the amount of payment you should make, and the payment method. For some special types of goods and services, you are also required to provide the product or other necessary information, as indicated on the page. All the above information constitutes your "order information", and we will use your order information to verify your identity, confirm transactions, make payments and settlements, complete delivery, query your order, and provide customer service consultation and after-sales service. In addition, we will also use your order information to determine if there are any abnormalities in your transaction to protect your transaction security.
If you order goods and/or services for others through this store, you need to provide the aforementioned personal information of the actual recipient and ensure that you have obtained the consent of the actual recipient.
Payment:
After placing your order, you can choose the payment services provided by the third-party payment institution we cooperate with. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions to confirm your payment instructions and complete the payment.
Delivery of products and/or services:
After you place an order and complete the payment online, our affiliated companies or third-party logistics companies that cooperate with us will complete the delivery of your order. You are aware and agree that our affiliated companies or third-party logistics companies that cooperate with you will use your order information during the above process, and they will synchronize the relevant delivery information with the corresponding logistics delivery entity based on the selection of the product and/or service provider to ensure the safe delivery of your ordered goods.
Customer service and after-sales service:
Our customer service and after-sales functions will use your account information and order information to ensure the security of your account. Our online customer service will use your account information to verify your identity. When you need us to provide customer service and after-sales service related to your order information, we will check your order information. You may provide other information besides the above information when communicating with our customer service personnel, such as when you request us to change the delivery address, contact person, or contact phone number.
Information disclosure function:
You can post comments and other information through the comment and other publishing functions we provide for you. Please note that the information you publicly release may involve personal information of yourself or others, even sensitive personal information. For example, if you choose to upload images containing information when giving a review. Please be more cautious when considering whether to share or even publicly share relevant information when using our services. If the information you publicly release involves personal information of others, you need to obtain their consent before publishing.
2) The necessary functions to ensure transaction security:
To improve the security of your system when using our products and/or services, more accurately prevent phishing website fraud, and protect account security, we may assess the risk of your account by understanding your browsing information, order information, device information, and other means, and may record some links ("URLs") that we consider risky; We will also collect your device information to analyze our system issues, track traffic and identify potential risks, and investigate any abnormal information you choose to send us.
2.2.2 When you have the freedom to choose the personal information you provide:
To make your shopping more convenient or enjoyable, and enhance your online shopping experience, we may collect and use your personal information in the following extended features. If you do not provide this personal information, you can still shop online, but you may not be able to use these extension features or need to fill in some information repeatedly when purchasing certain products. These extended features include:
Extension based on camera: You can use this extension to complete video shooting and taking photos.
Extension function based on image upload: You can upload your photos to us to achieve the function of posting and commenting. We will use the pictures or videos you upload to identify the content of posting and commenting.
The above extended functions may require you to enable us with permissions for your camera (camera), album (picture library), microphone, read and write to external memory on your device, in order to collect and use the information involved in these functions. You can choose whether to authorize or not during use. Please note that by enabling these permissions, you authorize us to collect and use this personal information to achieve the above functions. By closing these permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information, nor will we be able to provide you with the functions corresponding to these authorizations. Your decision to close permissions will not affect the processing of personal information based on your authorization.
2.3 You are fully aware that in the following situations, we do not need to obtain your authorization and consent to collect and use personal information:
1) Related to national security and national defense security;
2) Related to public safety, public health, and major public interests;
3) Related to criminal investigation, prosecution, trial, and enforcement of judgments;
4) For the purpose of protecting the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property, but it is difficult to obtain my consent;
5) The collected personal information is publicly disclosed by the personal information subject or guardian to the public on their own;
6) Collect your personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
7) Necessary for signing the contract according to your requirements;
8) Necessary for maintaining the safe and stable operation of the provided products and/or services, such as discovering and dealing with faults in the products and/or services;
9) Necessary for legitimate news reporting;
10) When academic research institutions conduct statistical or academic research based on the public interest and provide academic research or descriptive results to the public, they de identify the personal information contained in the results;
11) Other situations stipulated by laws and regulations.
2.4 In the case where we obtain your personal information from a third party, we may obtain account information (avatar, nickname) authorized for sharing by you from a third party, and after you agree to this privacy policy, bind your third-party account with your own account, so that you can directly log in and use our products and/or services through the third-party account. We will use your personal information in accordance with relevant laws and regulations after confirming the legality of the source of personal information in accordance with agreements with third parties.
2.5 Rules for the use of your personal information:
2.5.1 We will use the collected personal information in accordance with the provisions of this privacy policy and to achieve the functionality of our products and/or services. Please note that all personal information provided by you when using our products and/or services, unless you delete or refuse our collection through system settings, will continue to be authorized for use by us during your use of our products and/or services. 2.5.2 When we want to use your personal information for other purposes not specified in this privacy policy, or when information collected for specific purposes is used for other purposes, we will seek your consent in advance through your explicit authorization form.
3、 Regarding the use of cookies and similar technologies
3.1 To ensure that you can have an easier access experience while the website is running normally, we will store cookies, FlashCookies, or other local storage (collectively referred to as "Cookies") provided by the browser (or associated applications) that typically contain identifiers, site names, and some codes and characters on your computer or mobile device. With the help of cookies, websites can store data such as items in your shopping cart.
3.2 If your browser or browser add-on service allows, you may modify the acceptance of cookies or reject our cookies. For more details, please refer to AboutCookies. org
3.3 To ensure stable operation or achieve related functions, we may access software development kits (SDKs) provided by third parties to achieve the aforementioned objectives. We will fulfill our duty of prudence by conducting strict security checks on the application program interfaces (APIs) and software tool development kits (SDKs) that authorize our partners to obtain relevant information, and authorizing our partners to agree on strict data protection measures to handle personal information in accordance with this policy and any other relevant confidentiality and security measures. The third-party SDKs we connect to mainly serve the needs of you and other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDKs we connect to. We will promptly inform you of the latest situation regarding the access to third-party SDKs. The third-party SDKs we currently connect to are listed below:
SDK Name
Company Name
Purpose of use
Type of information collected
Collection method
WeChat OPEN SDK
Shenzhen Tencent Computer Systems Co., Ltd
WeChat login, WeChat payment, sharing content, etc
WeChat avatar, nickname information, order number, transaction amount information, payment acceptance terminal information, unique device identification code (such as MAC address, IMEI), unique device identifier (such as Android ID/OAID, IDFA), device model, terminal system type, software installation and version information, software language setting information, IP address, Wi Fi information, network access method, type and status, network quality data, device accelerator, location, network logs, network usage habits, and operation logs
SDK native collection, not involving data sharing
4、 How do we share, transfer, and publicly disclose your personal information
4.1 In order to complete order transactions and delivery purposes, we need to share some of your data with third-party payment institutions, delivery companies, and other partners. We require them to strictly comply with our privacy protection measures and requirements to ensure privacy and security.
4.2 To ensure the stable operation and functional implementation of the mall, our application will embed authorized third-party SDKs or other similar applications. The list of third-party SDKs is detailed in Article 3.3 of this agreement and subsequent updates. We will conduct strict security program interface (API) testing on software development kits (SDKs) used by authorized partners to obtain relevant information, and agree on strict data protection measures with authorized partners.
4.3 If we need to transfer personal information due to merger, division, dissolution, or bankruptcy, we will inform you of the recipient's name or contact information. The recipient will continue to fulfill this policy and other legal obligations. If the recipient changes the original processing purpose and method, they will obtain your consent again.
4.4 We will only publicly disclose your personal information under the following circumstances, provided that we take security measures that comply with industry standards:
1) According to your needs, disclose the personal information you have specified in the disclosure method that you have explicitly agreed to;
2) In cases where it is required by laws, regulations, mandatory administrative enforcement or judicial requirements to provide your personal information, we may publicly disclose your personal information based on the type and disclosure method required. Subject to compliance with laws and regulations, when we receive a request for disclosure of the aforementioned information, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We firmly believe that the information requested from us should be kept as transparent as possible within the legal limits. We have carefully reviewed all requests to ensure that they have legal basis and are limited to data that law enforcement agencies have the legal right to obtain for specific investigative purposes.
5、 How do we protect and save your personal information
5.1 We will adopt security measures that comply with industry standards, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use, and modification of your personal information, and to avoid data damage or loss.
5.2 Our network services adopt encryption technologies such as transmission security protocols, and provide browsing services through HTTPS and other means to ensure the security of user data during transmission
5.3 We adopt encryption technology to encrypt and save user personal information, and isolate it through isolation technology. When using personal information, such as personal information display and personal information association calculation, we will use various data desensitization technologies including content replacement to enhance the security of personal information during use.
5.4 We adopt strict data access control and multiple identity authentication technology to protect personal information and prevent data from being used in violation of regulations.
5.5 We use code security automatic checks and data access log analysis techniques for personal information security audits.
5.6 The Internet is not an absolutely secure environment, and the way of communication with other users such as email and instant messaging social software cannot be determined whether it is fully encrypted. We recommend that you use complex passwords when using such tools, and pay attention to protecting the security of your personal information.
5.7 The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of any information you send us. If physical technology or management protection facilities are damaged, information is accessed, publicly disclosed, tampered with, or damaged due to our own reasons, and your legitimate rights and interests are damaged, we will bear corresponding legal responsibilities.
5.8 Security Incident Handling
5.8.1 In the event of an unfortunate personal information security incident, we will promptly inform you in accordance with legal requirements of the basic situation of the security incident and the possible impact we have taken or will take on the disposal measures, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will also promptly inform you of the relevant situation of the event through email, letter, phone, push notifications, and other means. If it is difficult to inform the personal information subject one by one, we will take reasonable and effective measures to publish announcements. At the same time, we will also proactively report the handling of personal information security incidents in accordance with regulatory requirements.
5.8.2 If you find that your personal information has been leaked, especially your account and password, please immediately contact us through the online customer service system of the factory to home mini program.
5.9 Saving Your Personal Information
5.9.1 We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there are mandatory retention requirements by law, such as the Electronic Commerce Law of the People's Republic of China requiring that product and service information and transaction information be retained for no less than three years from the date of transaction completion. We determine the storage period of personal information mainly based on the following criteria:
1) Complete the transaction objectives related to you, maintain corresponding transaction and business records to respond to your possible inquiries or complaints;
2) Ensure the safety and quality of our services provided to you;
3) Do you agree to a longer retention period;
4) Is there any other special agreement or legal regulation regarding the retention period.
5.9.2 After exceeding the retention period, we will delete or anonymize your personal information in accordance with applicable laws.
5.9.3 Your personal information will be stored within the territory of the People's Republic of China. If it is necessary to transmit your personal information abroad to complete the transaction, unless otherwise provided by law, we will separately obtain your authorization and consent, and require the recipient to process this personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.
6、 Your personal information rights
6.1 We attach great importance to your attention to personal information and make every effort to protect your rights to access, correct, delete, and withdraw your consent to personal information, so that you have sufficient ability to safeguard your privacy and security. Your rights include: except as required by laws and regulations, you have the right to access and correct your personal information at any time, including your account information and shipping information, your order information, your comment information, etc.
6.2 If you need to access or correct any other personal information generated during the use of our products and/or services, please feel free to contact us at any time. We will respond to your request in accordance with the methods and deadlines listed in this privacy policy.
6.3 In addition to the information listed above, we are unable to provide access and correction services for some of your personal information. This information is mainly collected to improve your user experience and ensure transaction security, as well as personal information generated during your use of extended features. The above information will be used within your authorized scope, and you cannot access or correct it. However, you can contact us to delete or anonymize it.
6.4 The information you can directly clear or delete on our product and/or service pages includes order information and shipping address information. In the following situations, you can request us to delete personal information:
1) If our handling of personal information violates laws and regulations;
2) If we collect and use your personal information without your consent;
3) If our handling of personal information violates our agreement with you;
4) If we terminate our services and operations.
6.6 You can directly cancel your account in our mini program. After you cancel your account, we will stop providing you with products and/or services, and according to your request, unless otherwise provided by laws and regulations, we will delete your personal information.
6.8 In the following situations, according to legal and regulatory requirements, we will not be able to respond to your request:
1) Related to national security and national defense security;
2) Related to public safety, public health, and major public interests;
3) Related to criminal investigation, prosecution, and trial;
4) There is sufficient evidence to indicate that you have subjective malice or abuse of power;
5) Responding to your request will result in serious harm to the legitimate rights and interests of you or other individuals or organizations.
7、 Personal information protection for minors
7.1 In e-commerce activities, we assume that you have corresponding civil capacity. If you are a minor under the age of 18, we request that you ask your parents or other guardians to carefully read this policy and use our services or provide information to us with the consent of your parents or other guardians. If you are the parent or other guardian of a child, please pay attention to whether the child has used our services with your authorized consent.
7.2 We attach great importance to the protection of personal information of minors. We protect the personal information of minors in accordance with relevant national laws and regulations. We will not actively collect personal information from minors directly. For cases where personal information of minors is collected with the consent of the guardian, we will only use, share, transfer or disclose this information when permitted by law, with the consent of the guardian, or necessary to protect the minors. You voluntarily provide us with your child's personal information while using our products or services, such as sharing your child's photos, videos, or other information in the comments, communities, and other information publishing functions we provide for you, indicating that you have agreed to our collection and use of your child's personal information in accordance with the content of this policy.
7.3 Please note that in most cases, we are unable to identify and will not determine whether the collected and processed personal information belongs to children's personal information. We will collect and process user personal information in accordance with this policy. If there is evidence that a minor registered and used our products and/or services without the consent of their guardian, we will consult with the relevant guardian and try to delete the relevant personal information as soon as possible.
7.4 For the personal information of children under the age of 14 who may be involved, we will further take the following measures to protect it:
1) In addition to complying with the provisions of this privacy policy regarding user personal information, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security protection, and lawful use. We will strictly follow the requirements of laws and regulations such as the "Regulations on the Network Protection of Children's Personal Information" for storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After the expiration, we will delete or anonymize children's personal information.
2) If it is necessary to collect personal information about children from you in specific services, we will obtain your authorization and consent in advance, and inform you of the purpose and purpose of the collection. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services we provide. In addition, you may proactively provide children's personal information to us when sharing product related information through the functions of posting, commenting, and answering questions. Please be aware of this and choose carefully. As a guardian, you should fulfill your guardianship responsibilities correctly and protect the security of children's personal information. If children themselves need to register or use our products and/or services, you should guide and supervise them correctly.
3) Children or their guardians have the right to access and correct their personal information at any time, and can also request correction and deletion from us. If you have any opinions, suggestions, complaints or reports regarding children's personal information, please contact us.
8、 Notification and Revision
8.1 In order to provide you with better services and as our business develops, this privacy policy will also be updated accordingly. But without your explicit consent, we will not reduce your rights under this privacy policy. We will issue updated versions on our mini program and notify you of relevant content updates through mini program announcements or other appropriate means before they take effect. Please also visit us to stay informed of the latest privacy policies.
8.2 For significant changes, we will also provide more significant notifications (including but not limited to text messages or special reminders on browsing pages to explain the specific changes in privacy policies). The significant changes referred to in this privacy policy include but are not limited to:
8.2.1 Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information being processed, and the way personal information is used;
8.2.2 We have undergone significant changes in ownership structure, organizational structure, and other aspects. Changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;
8.2.3 Changes in the main recipients of personal information sharing, transfer, or public disclosure;
8.2.4 There have been significant changes in your right to participate in personal information processing and how you exercise it;
8.2.5 When there are changes in the department responsible for handling personal information security, contact information, and complaint channels;
When the personal information security impact assessment report indicates a high risk.
9、 How to contact us
9.1 If you have any questions, opinions or complaints about this privacy policy or your personal information, you can contact us through the following methods, and we will reply to your request within 15 working days after receiving it:
9.1.1 Contact us through online customer service;
9.1.2 Contact our designated personal information protection department through customer service hotline: 400-026-0818 (please indicate that it is related to personal information and provide specific factual information). It should be noted that we may not respond to questions unrelated to this policy or your personal information rights.
Version update date: September 4th, 2023
Version effective date: September 4th, 2023